Effective date: October 28, 2022
[Guangzhou Huixiangjia IoT Technology Co., Ltd.] (hereinafter referred to as "we") is fully aware of the importance of personal information to you, and will make every effort to protect the safety and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choosing consent, the principle of least sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. . At the same time, we promise that we will take appropriate security protection measures to protect your personal information in accordance with mature security standards in the industry.
Privacy policies provide privacy details about how we manage the personal information you disclose when using all of our products and services, except for specific ones of our products or services that offer separate privacy policies. Please read and understand this Privacy Policy carefully before using our products (or services), and if you have any questions, please let us know.
This privacy policy applies to apps on the HXJIoT platform, including "WisHome", " WisApartment", " SmartLockControl", "SweetHome"
How we collect and use your personal information
How this personal information may be used
How we share your personal information
How we protect your personal information
Your Rights
How we handle children's personal information
How your personal information is transferred globally
Delete account
How this Privacy Policy is updated
How to contact us
Personal information refers to all kinds of information related to an identified or identifiable natural person recorded electronically or otherwise. The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable relevant laws, regulations and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to your questions. These features include:
Account or Profile Information: When you register for an account with us, we may collect your name and contact details, such as your email address, phone number, username and login credentials. During your interaction with our products, we may further collect your nickname, avatar, country code, language preference, time zone information, etc. in your account.
Feedback: When you use the feedback and suggestion features in our products, we will collect your mobile phone number and feedback content in order to deal with your problems and equipment failures in a timely manner.
Information collected during connection of smart devices: We may collect Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Bluetooth Mac address/device ID.
Mobile phone related parameter information: When you interact with our products, we will automatically collect device information, such as IP address, mobile phone system version information, mobile phone model, push notification identifier, system language, mobile phone settings country or region, version number of the app, MAC address, GPS geographic location, phone screen size and resolution, etc.
Other people's information: When you use certain functions of our products, you may need to provide other people's personal information, including nicknames, email addresses, mobile phone numbers, etc. If you choose not to provide such information, you may not be able to use some functions of the product normally, but it will not affect your use of other functions of the product. If you voluntarily provide such information, it means that you have obtained the consent of others to allow us to process the information of others provided by you in accordance with the purposes and methods described in this policy.
Get running process information (Android): Used to determine whether the App is running in the foreground.
Location permission: used for applications to search for devices via Bluetooth and configure access to Wi-Fi devices;
Bluetooth permission: for the application to communicate with the bluetooth lock;
NFC permission: used by the application to read the card number and write/read data to the card through the NFC function;
Access/enable mobile phone Wi-Fi permission: used by the application to configure the smart device into the network through Wi-Fi;
Read phone permission: used to generate device ID locally on the client;
Microphone permission: used for camera intercom;
Camera permissions: used to scan QR codes for device installation, device sharing, user avatar settings, etc.;
Album permissions: used for user avatar settings;
Address Book Permission: When the user allows authorized access, it is used to quickly add family members and share devices;
SMS permission: used to quickly send unlock information to others;
The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws. You hereby agree that we may process Personal Information for the purposes set out in this Privacy Policy and disclose Personal Information to our affiliates (in communications, social media, technology and cloud businesses) and third party service providers (as defined below)
We may use personal information for the following purposes:
Provide, process, maintain, improve, develop our goods and/or services to you, as well as through devices or our applications.
To communicate with you about your device, services, or any general inquiries (e.g., updates, device firmware/software upgrades, customer advisory support, related information, notifications), etc.
Perform marketing-related activities, such as providing marketing and promotion-related materials and updates. For more information on marketing and promotion related events, please see the section titled "Direct Marketing" below.
Analyze and develop statistical information about the use of our products and services to better improve our products and services.
Store and maintain information about you for the purposes of running our business or complying with legal obligations.
No need to communicate with our servers to provide local services.
We will not share your personal information with any other companies, organizations and individuals, except in the following cases:
Sharing with express consent: We share your personal information with other parties with your express consent.
We may share your personal information externally in accordance with laws and regulations or the mandatory requirements of government authorities.
Sharing with Authorized Partners: Some of our services will be provided by authorized partners only for the purposes stated in this Privacy Policy. We may share certain necessary personal information about you with our partners to provide better customer service and user experience. In this case, these used data are subject to the purposes stated in this Privacy Policy. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and only share personal information necessary to provide services.
We have used industry-standard security safeguards to protect the personal information you provide against unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably practicable steps to protect your personal information. We will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent malicious attacks on data; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will conduct security and privacy Protection training courses to enhance employees' awareness of the importance of protecting personal information.
We take all reasonably practicable steps to ensure that irrelevant personal information is not collected. We will only retain your personal information for as long as is necessary to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by law.
The Internet is not a completely secure environment, and email, instant messaging, and other communications with our users are not encrypted, and we strongly recommend that you do not send personal information through such means. Please use a complex password to help us keep your account secure.
We will do our best to ensure or guarantee the security of any information you send us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will assume corresponding legal responsibilities.
In the event of an unfortunate personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, and what you can do. Advice on self-prevention and risk reduction, remedies for you, etc. We will promptly notify you of the relevant information of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish an announcement. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
According to relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we protect your rights to access, modify, eliminate or restrict the processing of your personal information:
You have the right to request access to and/or correction of any personal information we hold about you. When you update your personal information, you will be asked to verify your identity before we can process your request. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time period required by applicable data protection law.
On request, we may provide you with a free copy of your personal data collected and processed. For any additional requests for the same information, we may charge a reasonable fee based on actual administrative expenses in accordance with the laws of use.
Subject to your applicable laws and regulations, you may have the right to request that we delete your personal data. We will evaluate your deletion request, and if the corresponding regulations are met, we will take corresponding steps including technical means to deal with it. When you or we assist you to delete the relevant information, we may not be able to delete the corresponding information from the backup system immediately because of applicable laws and security technology, we will store your personal information securely and isolate it from any further processing, Until the backup can be cleared or anonymous. For example, according to the E-Commerce Law of the People's Republic of China, your commodity and service information and transaction information should be kept for no less than three years from the date of completion of the transaction.
Please note that there are certain legal consequences to your withdrawal of consent. Depending on the extent to which you withdraw your consent for us to process your personal information, this may mean that you cannot enjoy our products and services.
In principle, we do not charge a fee for your reasonable request, but for repeated requests that exceed a reasonable limit, we will charge a certain cost as appropriate. For those that are unnecessarily repetitive, require excessive technical means (eg, need to develop new systems or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (eg, involve backing up information stored on tapes). requests, we may refuse them.
We reserve the right to refuse to process insubstantial/entangled repetitive requests, requests that compromise the privacy rights of others, requests that are extremely unrealistic, requests for disproportionate technical work, and requests that are not required under local law, Information that has been made public, information given under conditions of confidentiality. We may also refuse requests to delete data or access data in certain aspects that we believe may prevent us from using the data lawfully for the aforementioned anti-fraud and security purposes.
In the following cases, we will not be able to respond to your request as required by laws and regulations:
Related to national security and national defense security;
Related to public safety, public health, and major public interests;
Related to criminal investigation, prosecution and trial;
There is sufficient evidence to show that you have subjective malice or abuse of rights;
Response to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.
Our products, websites and services are primarily directed towards adults. Children may not create their own user accounts without the consent of their parents or guardians.
For the collection of children's personal information with parental consent, we will only use or publicly disclose this information as permitted by law, expressly consented by a parent or guardian, or necessary to protect the child.
If we discover that we have collected personal information from a child without first obtaining verifiable parental consent, we will try to delete the data as soon as possible.
In principle, the personal information we collect and generate in the People's Republic of China will be stored in the People's Republic of China.
Because we provide products or services through resources and servers all over the world, this means that, after obtaining your authorization and consent, your personal information may be transferred to jurisdictions outside the country/region where you use the products or services areas, or subject to access from those jurisdictions.
Such jurisdictions may have different data protection laws or even no relevant laws. In such cases, we will ensure that your personal information is adequately and equally protected within the territory of the People's Republic of China. For example, we may request your consent to transfer personal information across borders, or implement security measures such as data de-identification prior to cross-border data transfers.
You have the right to directly cancel your account in our products or services. The specific operation method is as follows: Enter the App, and click "My" - "Personal Avatar" - "Personal Center" - "Cancel Account" under the APP homepage. Please note that logout of the account will clear all account information, user information, device information and room information under the account, and the data cannot be retrieved or restored after logout, please operate with caution. After the account is cancelled, we will delete or anonymize your personal information.
After you cancel your account, we will immediately stop providing you with related products and services. If you need us to provide you with services again, please register your account again. If there is a problem during the account cancellation process, please send an email to contact us: privacy@hxjiot.com.
We may adjust or change this Privacy Policy from time to time. Any updates to this Privacy Policy will be posted on our website by marking the update time. Unless otherwise mandatory by laws, regulations or regulatory requirements, Adjustments or changes will take effect 7 days after notification or announcement. If you continue to use any of the services we provide or visit our related websites after the privacy policy is adjusted or changed, we believe that you have fully read, understood and accepted the revised privacy policy and are bound by it.
If you have any questions, comments or suggestions regarding this Privacy Policy, please contact us and mention the "Privacy Policy" at:
Guangzhou Huixiangjia IoT Technology Co., Ltd.
Room 2309, West Tower, Aoyuan Chuangyue Building, No. 283 West of Hanxi Avenue, Shibi, Panyu District, Guangzhou
E-mail: privacy@hxjiot.com